Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated to helping professional service organizations...
From disruptors and disruptive tech to pandemics, political unrest, and climate change, winning the future depends on adaptation. To survive and thrive,...
The pressure on the Swiss manafacturing industry was hightened in recent years by the global financial crisis and recession of 2008 - 2009. It was further...
Knowing what experiences your employees are having, is critical. By continuously measuring your end-users Experiences and combining this with operational...
Data has the capability to transform your business, but only if it’s collected and processed in the right way. However, many organisations are missing...
At a time when change is the only constant, CIOs are being asked to deliver. But can legacy systems keep up with ever-increasing demand? See how Workday...
In the face of pandemic-related losses across all economic sectors, 90% of the businesses TCS surveyed have either maintained or increased their investments...
Capita was appointed by States of Jersey to implement a lean transformation programme across the Health and Social Services Department (HSSD). This report...
At most companies, business activities such as meetings management, travel procurement and expense processing are managed in separate ways, by separate...
For many finance professionals, revenue management is among the top challenges today. With its combination of loosely defined regulations, evolving interpretations,...
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